Refund Policy: Books and Online Programs

1. General Policy

  • Our goal is to ensure your complete satisfaction with your purchase. If you are not satisfied with the books or online programs you have purchased, we are here to help.

2. Books

  • Physical Books:

    • Returns: You may return new, unopened books within 30 days of delivery for a full refund. Books must be in their original condition.

    • Refunds: Refunds will be processed within 7-10 business days after we receive the returned book. The refund will be issued to the original payment method.

    • Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

    • Damage: If the book you received is damaged or incorrect, please contact us within 7 days of delivery for a replacement or refund. We will cover the return shipping costs in this case.

  • E-books:

    • Returns: Due to the digital nature of e-books, all sales are final and non-refundable. If you encounter any issues with your e-book, please contact our support team for assistance.

3. Online Programs

  • Refunds:

    • Eligibility: You may request a refund for an online program within 14 days of purchase if you have not accessed more than 20% of the course content.

    • Process: To request a refund, please contact our support team with your purchase details and reason for the refund. Refunds will be processed within 7-10 business days after approval.

  • Exchanges:

    • Eligibility: If you wish to exchange your online program for another program of equal or lesser value, please contact our support team within 14 days of purchase and before accessing more than 20% of the course content.

    • Process: Exchanges will be processed within 3-5 business days after approval.

  • Technical Issues:

    • If you experience technical difficulties that prevent you from accessing the online program, please contact our support team. We will work with you to resolve the issue or provide a refund if the issue cannot be resolved.

4. Contact Us

  • For any questions or concerns regarding our returns policy, please contact our customer support team:

    • Email: hello@drjosiemclean.com

    • Phone: +61 (0) 405 323 001

5. Policy Updates

  • We reserve the right to update or change our returns policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically.